Our Commitment to Your Satisfaction at Chicago Fleet Wraps
At Chicago Fleet Wraps, we pride ourselves on delivering exceptional vehicle wrap services across the Chicagoland area, from Lincoln Park to Naperville. Our commitment to quality extends beyond the final product to every interaction, including our transparent refund and cancellation policy. We understand that circumstances can change, and we're here to guide you through our process with clarity and fairness.
since 2001, we've built a reputation for excellence, wrapping over 19,400+ vehicles with premium materials like Avery Dennison MPI 1105 and 3M IJ180-CV3. This policy is designed to protect both your investment and our operational integrity, ensuring that projects can proceed smoothly or be adjusted equitably when necessary. We aim for complete satisfaction from your initial consultation to the final installation.
Whether you're looking for a full fleet wrap for your HVAC business in Evanston or a custom design for your food truck operating in the West Loop, understanding our terms is crucial. We encourage all our clients to review this policy carefully, as it forms an integral part of our service agreement. Our team is always available to answer any questions you may have, ensuring complete transparency.
We believe in open communication and a straightforward approach to all business dealings. This policy reflects our dedication to professionalism and customer service, setting clear expectations from the outset. Your peace of mind is paramount, and a well-defined policy is a cornerstone of that commitment when partnering with Chicago Fleet Wraps.
Understanding Deposit Requirements for Your Wrap Project
To initiate any vehicle wrap project with Chicago Fleet Wraps, a non-refundable design deposit is typically required. This deposit covers the specialized graphic design work involved in transforming your vision into a print-ready file, tailored for your specific vehicle type, be it a Sprinter van or an EV. This initial investment secures dedicated design time by our expert team.
For larger fleet wrap projects or extensive commercial wraps, a significant portion of the total project cost, usually between 50-70%, is required as an upfront payment. This secures material ordering – exclusively Avery Dennison MPI 1105 or 3M IJ180-CV3 cast vinyl – and schedules dedicated installation time at our facility at 4711 N Lamon Ave #7, Chicago, IL 60630. This ensures your project receives the priority and resources it deserves.
The exact deposit amount will be clearly outlined in your personalized quote, which considers the complexity of the design, the size of your fleet, and the specific materials needed. We aim for complete transparency from the very beginning, ensuring there are no surprises as your project progresses from design to installation.
This deposit structure helps us manage resources effectively and ensures that once design work begins and materials are ordered, your project maintains momentum. It reflects our commitment to using only premium materials and providing a 2-year workmanship warranty, showcasing the value we place on each client's investment.
Cancellation of Design Services: What to Expect
Should you need to cancel your design services after the initial design deposit has been paid, please be aware that this deposit is non-refundable. This covers the professional time and creative effort already invested by our designers in developing your custom vehicle wrap concept, whether for a box truck or a series of car wraps for your Chicago business.
Our designers dedicate considerable skill and experience to translating your branding and messaging into a compelling visual for your vehicle. This initial creative phase is critical to the success of your wrap, ensuring it stands out on the busy streets of Chicago, from the Loop to Wicker Park. The non-refundable nature acknowledges this specialized labor.
Even if the design concept doesn't proceed to the printing and installation phase, the intellectual property and creative hours expended remain. This policy ensures our design team is fairly compensated for their expertise and the valuable time spent crafting your unique wrap graphic, even if your plans change.
We encourage clients to finalize their design vision and requirements before committing to the design phase. However, we understand that changes can occur, and this policy is in place to clearly define the terms regarding design service cancellations for all our clients.
Material Ordering and Production Cancellation Terms
Once your wrap design has been approved and production has begun, including the ordering of specialized materials like Avery Dennison MPI 1105 or 3M IJ180-CV3 cast vinyl, cancellation terms become more stringent. Any upfront payment beyond the design deposit is generally non-refundable at this stage, as materials are custom-ordered and often cannot be restocked.
The cost of premium cast vinyl, laminates, and specialized inks represents a significant portion of the overall project expense. These materials are procured specifically for your project, whether it's for a commercial wrap for a plumbing company in Schaumburg or a new EV wrap for a delivery service in Hyde Park. Once ordered, they are committed to your job.
If a project is cancelled after materials have been ordered but before installation, the client will be responsible for the full cost of all materials purchased and any production work already completed. We will provide a detailed breakdown of these costs upon request, ensuring complete transparency.
Our goal is to avoid such situations by maintaining open communication throughout the design and approval process. We emphasize client approval at every stage to ensure satisfaction before committing to material procurement and production, minimizing the need for cancellations at this advanced stage.
Installation Schedule Changes and Rescheduling
We understand that unforeseen circumstances can arise, necessitating a change to your scheduled installation date. We request at least 48 hours' notice for any rescheduling requests for your vehicle wrap installation. This allows us to adjust our busy schedule and accommodate other clients efficiently.
Failure to provide adequate notice for rescheduling may result in a rescheduling fee, particularly if our installation bay at 4711 N Lamon Ave #7, Chicago, IL 60630, remains unused for your allocated time. This fee compensates for lost labor and facility time that could have been dedicated to another client's project.
For fleet wrap projects, especially those involving multiple vehicles like those for a landscaping company covering the entire Chicagoland area, we require more advanced notice for schedule modifications. Typically, 72 hours' notice is preferred to reorganize logistics and ensure smooth operations for all involved.
We strive to be flexible and work with our clients to find suitable alternative installation times. Our priority is to get your vehicle wraps installed efficiently and to the highest standards, minimizing disruption to your business operations. Clear communication is key to managing these schedule adjustments.
No Refunds Post-Installation for Completed Projects
Once your vehicle wrap project, be it a full wrap, partial wrap, or specialized lettering, has been fully installed and approved by the client, Chicago Fleet Wraps does not offer refunds for the services rendered. Our rigorous quality control process and client approval at the time of pickup ensure satisfaction with the final product.
We invite all clients to thoroughly inspect their wrapped vehicle upon completion at our Chicago facility. Our team will be present to address any immediate concerns or questions you may have about the installation. This final inspection is a critical step in our process to ensure your complete contentment.
Our confidence in our workmanship is backed by a 2-year warranty against defects, and we have zero verified paint damage claims in our history. This warranty addresses any issues that may arise due to installation errors, but it does not constitute grounds for a refund on a completed and approved project.
This policy is standard practice within the premium vehicle wrap industry and reflects the custom nature of our work, the significant investment in materials and labor, and the irreversible application process. We stand by the quality of our wraps, crafted with Avery Dennison MPI 1105 and 3M IJ180-CV3.
Addressing Warranty Claims and Service Adjustments
While we do not offer refunds post-installation, Chicago Fleet Wraps stands firmly behind the quality of our work with a comprehensive 2-year workmanship warranty. This warranty covers any issues directly attributable to the installation process, such as lifting, bubbling, or peeling, under normal use conditions.
Should you experience any warranty-related concerns with your wrap, please contact us immediately at (312) 597-1286. Our team will schedule an inspection at our Chicago facility to assess the issue. If it falls within our warranty parameters, we will promptly repair or replace the affected area at no additional cost to you.
It's important to differentiate between warranty claims and a request for a refund. Warranty claims address specific defects in material or installation quality that manifest after the initial approval, ensuring your wrap maintains its professional appearance and longevity as expected.
Our commitment to your satisfaction extends well beyond the initial installation. We are dedicated to maintaining the integrity and effectiveness of your vehicle wrap, whether it's for a busy delivery fleet or a single commercial car wrap, throughout its expected lifespan, ensuring your continued brand visibility across Chicago.
