Refund & Cancellation Policy

• No refunds are issued once materials have been ordered. All vinyl, laminate, and print media are custom-ordered and cut to your vehicle's specific dimensions and design. These materials cannot be returned to the manufacturer.
• If you cancel your project before materials are ordered, please contact us immediately at (312) 597-1286 or roy@chicagofleetwraps.com. We will review your order status and advise whether a partial or full deposit refund is possible.
• Design fees, if applicable, are non-refundable once design work has commenced.
• Rush fees and expedite charges are non-refundable under any circumstances.

All vinyl wrapping materials. Including 3M and Avery Dennison cast vinyl, print media, laminate, and specialty films. Are custom-ordered and non-returnable. Once your order is placed and materials are procured, those costs are committed and cannot be recovered. This applies to all product types including:

• Full wrap vinyl (color change, commercial fleet graphics, custom designs)
• Partial wrap and cut vinyl materials
• Large format print media and laminate
• Paint protection film (PPF) cut to vehicle specifications
• Specialty films (chrome, color-shift, satin, matte, brushed metal)

• Cancellations must be made by phone at (312) 597-1286 or in writing to roy@chicagofleetwraps.com.
• If you cancel before materials are ordered, your deposit may be refunded in full or applied as a credit toward a future project. Contact us to confirm your order status.
• If you cancel after materials are ordered, the deposit is forfeited and no refund will be issued.
• If you cancel after installation has begun, the full project balance is due.
• Rescheduling is available at no charge with a minimum of 48 hours' notice, subject to shop availability.

While we do not offer refunds on completed work, all installations are backed by our 2-year workmanship warranty covering lifting, peeling, bubbling, and installation defects under normal use conditions. If you experience a workmanship issue, we will remedy it at no charge within the warranty period. See our full Warranty Policy for complete coverage details.

By paying a deposit, you accept the terms of this policy in full. Because materials are custom-ordered to your vehicle and design as soon as a deposit is received, initiating a credit card chargeback or payment dispute for materials properly ordered or work validly performed under this agreement is a breach of these terms.

• If any concern arises, contact us first at (312) 597-1286 or roy@chicagofleetwraps.com. Nearly every issue can be resolved directly — we would always rather fix it than fight it.
• Chicago Fleet Wraps reserves the right to contest any chargeback for validly rendered services or properly ordered materials with full supporting documentation, including signed authorizations, proof of material procurement, and records of work performed.
• Where a charge is upheld in our favor, we reserve the right to pursue all remedies available under Illinois law to recover amounts owed, including the costs of collection and any interest, fees, or court costs permitted by law.

• This policy is disclosed to every customer in writing before any deposit is collected, consistent with Illinois requirements for clear, conspicuous disclosure of refund terms at the time of sale.
• Nothing in this policy waives your rights under Illinois law. If work is defective or materially not as described, you remain entitled to a remedy under the Illinois Consumer Fraud and Deceptive Business Practices Act and applicable implied-warranty law. The non-refundable terms above apply to custom and special-order materials and completed work — they do not apply to defective workmanship.
• Deposits and any amounts retained reflect actual costs committed on your behalf — custom materials ordered and labor performed — and represent a reasonable estimate of those costs, not a penalty.
• This policy is governed by the laws of the State of Illinois. Any dispute arising under it is subject to the jurisdiction of the state courts located in Cook County, Illinois.