Refund & Cancellation Policy
Effective Date: January 1, 2024 · Last Updated: March 2026
Chicago Fleet Wraps requires a 50% deposit to reserve your installation date and begin material procurement. The remaining balance is due upon project completion. No refunds are issued once materials have been ordered, as all vinyl and print materials are custom-ordered specifically for your vehicle and design.
Deposit Policy
- A 50% deposit is required at the time of booking to reserve your installation date and initiate material procurement.
- The remaining 50% balance is due upon project completion, prior to vehicle pickup or delivery.
- Deposits are collected via credit card, check, ACH, or cash. Payment method must be confirmed at time of booking.
- Your installation date is not confirmed until the deposit is received and processed.
Refund Policy
- No refunds are issued once materials have been ordered. All vinyl, laminate, and print media are custom-ordered and cut to your vehicle's specific dimensions and design. These materials cannot be returned to the manufacturer.
- If you cancel your project before materials are ordered, please contact us immediately at (312) 597-1286 or roy@chicagofleetwraps.com. We will review your order status and advise whether a partial or full deposit refund is possible.
- Design fees, if applicable, are non-refundable once design work has commenced.
- Rush fees and expedite charges are non-refundable under any circumstances.
Material Non-Return Policy
All vinyl wrapping materials — including 3M and Avery Dennison cast vinyl, print media, laminate, and specialty films — are custom-ordered and non-returnable. Once your order is placed and materials are procured, those costs are committed and cannot be recovered. This applies to all product types including:
- Full wrap vinyl (color change, commercial fleet graphics, custom designs)
- Partial wrap and cut vinyl materials
- Large format print media and laminate
- Paint protection film (PPF) cut to vehicle specifications
- Specialty films (chrome, color-shift, satin, matte, brushed metal)
Cancellation Policy
- Cancellations must be made by phone at (312) 597-1286 or in writing to roy@chicagofleetwraps.com.
- If you cancel before materials are ordered, your deposit may be refunded in full or applied as a credit toward a future project — contact us to confirm your order status.
- If you cancel after materials are ordered, the deposit is forfeited and no refund will be issued.
- If you cancel after installation has begun, the full project balance is due.
- Rescheduling is available at no charge with a minimum of 48 hours' notice, subject to shop availability.
Workmanship Warranty
While we do not offer refunds on completed work, all installations are backed by our 2-year workmanship warranty covering lifting, peeling, bubbling, and installation defects under normal use conditions. If you experience a workmanship issue, we will remedy it at no charge within the warranty period. See our full Warranty Policy for complete coverage details.
Questions?
If you have questions about your deposit, project status, or this policy, contact us directly. We're a family-owned shop and we stand behind our work. We'd rather talk through any concern than have a misunderstanding.